Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. If the item is in brand new condition but requires to be repackaged a (15%) restocking fee will be applied, and customer need to cover the shipping(original order shipping and shipping to return). 

To start a return, you can contact us at sale@hrbsuquan.com. 

If your return is accepted, we’ll send you a return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please understand that R/C quadcopters can crash if mistakenly used or you do not know how to fly. Any kind of crash or hard landing may cause damages. Hrbsuquanwill not be responsible for any damages caused by improper or wrong operations.

Exceptions / non-returnable items

If the product(s) received have been used or damaged, no return options will be offered.

We cannot accept returns on clearance items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return, please contact us at sale@hrbsuquan.com.